Refund policy

Article 6 – Right of Withdrawal

For the delivery of products:

When purchasing products, the consumer has the right to withdraw from the agreement without stating a reason, within a period of 14 days. This cooling-off period starts on the day after the consumer, or a third party designated by the consumer and notified to the trader, receives the product.

During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine whether he wishes to keep it. If he exercises his right of withdrawal, he shall return the product with all delivered accessories and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to make use of the right of withdrawal, he must notify the trader within 14 days after receiving the product. Notification must be made by email to: info@tuinkabouterchrisje.com. After notifying the trader, the consumer must return the product within 14 days. The consumer must be able to prove that the goods were returned on time, for example with a proof of shipment.

If the consumer has not communicated their wish to withdraw after the periods mentioned in paragraph 2 and 3, or has not returned the product to the trader, the purchase is considered final.

For the delivery of services:

When services are provided, the consumer has the right to withdraw from the agreement without giving a reason within a period of at least 14 days, starting from the day the agreement is concluded.

To exercise the right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the trader at the time of the offer or at the latest upon delivery.

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Article 7 – Costs in case of withdrawal

If the consumer exercises the right of withdrawal, the only costs borne by the consumer are the return shipping costs.

If the consumer has made a payment, the trader shall refund this amount as soon as possible and no later than 14 days after the withdrawal. The condition is that the product has already been received back by the trader, or that the consumer can provide conclusive proof of full return. The refund will be made using the same payment method as the consumer used, unless the consumer explicitly agrees to a different method.

If the product is damaged due to careless handling by the consumer, the consumer is liable for any decrease in value.

The consumer cannot be held liable for any reduction in value of the product if the trader failed to provide all legally required information about the right of withdrawal prior to the conclusion of the agreement.

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Article 8 – Exclusion of the right of withdrawal

The trader may exclude the consumer’s right of withdrawal for products as described in paragraph 2 and 3. Exclusion is only valid if the trader has clearly stated this in the offer or at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

• that are made to the consumer’s specifications;

• that are clearly personal in nature;

• that, by their nature, cannot be returned;

• that spoil or age quickly, such as fresh flowers.

Exclusion of the right of withdrawal is only possible for services:

• where the performance has begun with the explicit consent of the consumer before the cooling-off period has expired.